Coronavirus (COVID-19) Patient/Carer Notice

RiverCity Private Hospital has been designed with patients in mind.

RiverCity Private Hospital is a beautifully appointed specialist day hospital conveniently located only 2.5 kilometres west of Brisbane’s CBD. With leading surgeons in attendance and a commitment to the highest-quality care, RiverCity Private Hospital is ideal for patients seeking to undergo specialist surgical treatment in comfortable, quiet surrounds, away from the hustle and bustle of larger centres.

Before surgery

Pre-admission

Once your surgeon has referred you to RiverCity Private Hospital, your procedure will be scheduled.

1–3 days prior to your surgery, the patient coordinator will call you to provide important information in preparation for your procedure, including the admission and discharge process.

They will:

  • Confirm your admission time
  • Confirm any fasting instructions
  • Explain transport and parking arrangements
  • Request contact details of the person taking you home and staying with you overnight
  • Answer any questions you may have about your day surgery admission
  • Tell you how long you can expect to be at RiverCity Private Hospital (guide only).

You may also be asked about:

  • Any allergies you may have
  • Recent illnesses or medical conditions
  • Any current medications you are taking.

Remember we are here to help, so feel free to ask any questions you may have.

Day of surgery

Admission

What to bring:
  • Any additional paperwork you have been asked to bring
  • Completed paperwork
  • Medicare card
  • Health fund card
  • Payment (if applicable).

On the day of surgery, our admission staff will assist with completing any outstanding paperwork or financial consent details before the nursing staff commence their clinical admission. The nursing staff will also inform your carer of the time you will be ready to be picked up.

The following guidelines help to ensure the admission process is as smooth as possible:

  • On the day of your operation, please shower or bathe and wash your hair before arriving
  • Follow the fasting instructions (if applicable)
  • Take all your usual medications, unless your doctor has advised otherwise
  • Bring all medications in their original containers with you
  • If you are having eye surgery, please wash your face for 3 minutes on the morning of surgery using your usual face soap. Do NOT wear any face make-up (including face cream, lipstick and mascara)
  • Avoid having nail polish on your hands if possible
  • Do not wear any jewellery. You may wear your wedding band if it is difficult to remove, but leave all other valuables at home. We do not accept responsibility for lost or damaged items
  • Wear comfortable, loose clothing with easy access to your arms
  • Wear flat, clean, closed-in shoes – not thongs or heels
  • Depending on your procedure, you may have to change into a hospital gown
  • Bring in any paperwork you have been asked to complete
  • If you have any existing skin abrasions, cuts, bruising or wounds, please tell the nurse on your arrival
  • Please advise the nurse on arrival if you have any problems with your mobility and require assistance
  • Ensure you have a responsible adult to accompany you home and stay with you overnight – the person accompanying you must leave a contact number at reception and be available to pick you up when advised by nursing staff
  • If you become ill in any way before the operation, please phone your surgeon or our theatre coordinator to advise.
Payment information

We recommend you check with your health fund to confirm your level of cover. On the day of your surgery you will be required to pay any expenses not covered by your health fund. We accept cash, cheque, credit cards (excluding Diners) and EFTPOS.

Uninsured patients will be required to provide full payment on admission.

After your surgery

Discharge

Following your procedure, you will be transferred to our recovery room where a nurse will monitor your recovery progress.

If you have been fasting, you will be offered some light refreshments.

Thirty minutes before your discharge, your carer will be called to come promptly and collect you.

Once you have fully recovered and are ready for discharge, your carer will be able to collect you. At this time, the nurse will provide your carer with written instructions regarding your post-operative care and will discuss any questions or concerns you may have before you leave the hospital.

If you are leaving with a dressing to any operation site, please ensure you follow the care instructions given to you.

You may be provided with a prescription for post-operative medications. It is very important you continue to take any medication prescribed by your surgeon.

Should your surgeon wish to see you post-operatively, an appointment time will be provided to you. Your surgeon will confirm when you will be able to resume normal activities. You will be able to eat and drink as normal on discharge.

You will not be able to drive for 24 hours after your surgery and will be required to have a responsible adult drive or accompany you home and stay with you overnight.

If you have any questions after you get home, please call your surgeon on the phone number provided in your post-operative handout.

If you feel unwell or are in significant pain after your surgery, call your surgeon or go to the Emergency Department nearest to you.

Patient FAQs

  • How long will I be in the day surgery for?

    You will be here (on average) approximately 3-4 hours for your procedure; however, you should plan to do nothing for the entire day and night, if you are having sedation.

    While we always try our hardest to run to time, there are some occasions where you may be waiting longer than expected. This can be due to several reasons, such as an emergency patient being attended to, a patient taking longer than usual to wake up from sedation or a surgery duration which is longer than expected.

    We understand that sometimes this may cause additional stress for you and we endeavour to alleviate this with regular updates.

  • What do I need to bring?

    Please refer to our CHECKLIST (DAY OF SURGERY) for details of what you need to bring with you on the day.

  • Can I claim a Medicare rebate?

    Medicare does not provide a rebate towards the cost of accommodation and theatre fees when attending a day surgery or a private hospital. Depending on your procedure, Medicare may cover part of your surgeon and anaesthetist fees.

  • Can I claim from my private health insurer?

    This will depend on your level of cover. We recommend that you check directly with your insurer, including any waiting periods and applicable co-payment or excess. Please contact us if you require details of the item number.

  • How can I pay my account?

    We accept cash and all major credit cards (Visa, Mastercard, Amex).

  • Can I discharge myself after the procedure?

    If you were sedated during your stay, you will not be allowed to travel home by yourself (even if you intend to catch a taxi). You will only be allowed to leave the day surgery with a responsible adult who can take you home (it is recommended that this person stays with you overnight). Patients should also note that they are not allowed to drive, operate machinery, consume alcohol or sign any legal documents for 24 hours following their surgery. If you have young children, please arrange for someone else to look after them.

    If you did not receive any sedation, you can discharge yourself once you have seen the surgeon and received your discharge instructions.

  • Are there any on-site facilities for my carer while they are waiting?

    We request that carers do not wait on-site due to our social distancing requirements and available waiting space.

    RiverCity Private Hospital does not have an on-site cafeteria; however, there are several cafés across the other side of Milton Road, within easy walking distance.

  • I have been told to fast – can I still take my usual medications?

    Unless your doctor has advised you otherwise, take your usual medications with a small sip of water.

  • What if I can’t make it to my appointment (e.g. I am ill)?

    Please call as soon as possible on (07) 3736 3010, so we can reschedule your procedure.

Rights & responsibilities

RiverCity Private Hospital has adopted the Australian Charter of Healthcare Rights, which is provided to patients to make sure that they are aware of their rights when seeking or receiving services within the Australian health system.

Read the charter in English
Read the Charter in another language

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