Our state-of-the-art operating suites and specialist theatre teams provide local surgeons with an expertly managed, no-fuss operating environment, while patients benefit from best-in-class amenities that put their care and comfort first at every point of their stay. Located 2.5 kilometres west of the Brisbane CBD, RiverCity Private Hospital is a convenient option for patients and doctors wanting access to world-class surgical facilities in a well-appointed, boutique setting.About us
RiverCity Private Hospital is licensed with the QLD Department of Health and operates with a quality management system that meets international quality standards (ISO 9001), as well as the latest National Safety and Quality Health Service (NSQHS) Standards.
Every year, RiverCity Private Hospital is audited to the ISO 9001:2015 Standard to ensure that we are providing you with the best and safest possible healthcare experience. We are delighted to say that we passed with flying colours and the auditor was very impressed with our Quality Management System.
Annual accreditation is a chance for us to identify areas where we are excelling in our service provision, as well as opportunities for improvement.
Our dedicated Quality Management Team – Sarah and Helene – work tirelessly throughout the year to ensure RiverCity Private Hospital is compliant with QLD Health, ISO and the National Standards for Quality and Safety in Healthcare.
If you would like to learn more about our quality and safety systems, you can read our annual Quality of Care Report here.
If you are concerned about leaving home, please be assured that protecting the health and wellbeing of our patients, carers, staff and doctors remains our top priority. All facilities will continue to observe strict infection control protocols and social distancing measures to ensure a safe environment for your medical care.
Please do not attend your appointment if you are unwell, have been asked to quarantine, or reside with someone who is unwell or has been asked to quarantine.
If you are attending an appointment, we ask that you:
If attending an appointment, you will be asked to read the information on the external signage and sign a declaration. You will also need to complete a QR check-in on your device and confirm that you meet all the conditions prior to gaining entry. As a further safety precaution, a number of our larger clinics have implemented a concierge service to screen patients before admitting them into the clinic.
Alcohol-based hand rub is available on arrival and all visitors are asked to clean their hands thoroughly on arrival. Please ensure you cover any coughs or sneezes with a tissue (and dispose of the tissue appropriately). Each of our sites undertakes regular cleaning of all surfaces, with ample supplies of hand sanitiser for staff and visitors.
We appreciate your assistance in ensuring we are able to safely meet the needs of our patients.
RiverCity conducted its first official Education Day for staff in August 2020. Our nursing staff were treated to a fabulous program of speakers and diverse education topics, ranging from Basic Life Support and Manual Handling, to Fire and Infection Control.
Representatives of several companies presented new and exciting products and provided us with an endless supply of delicious food, which everyone enjoyed.
To round off our day, we were privileged to attend a presentation by Helen Rogerson, CEO at LeadershipEQ and a wonderful mentor and motivational speaker. Her presentation was titled “Birds of a Feather – Understanding and Appreciating Individual Differences” and each staff member was able to determine if they were an Eagle, Dove, Owl or Parrot. This was a very enlightening and enjoyable experience for all. The team were able to end their day with a better understanding and appreciation of both their own strengths and their colleagues’ individual strengths.
We aim to run more of these dedicated education days in 2021.