Coronavirus (COVID-19) Patient/Carer Notice

A new choice in care

Newly refurbished in 2017, RiverCity Private Hospital is a beautifully appointed, purpose-built specialist day hospital, designed to support the latest techniques and advances in care across a range of surgical specialties.

Our state-of-the-art operating suites and specialist theatre teams provide local surgeons with an expertly managed, no-fuss operating environment, while patients benefit from best-in-class amenities that put their care and comfort first at every point of their stay. Located 2.5 kilometres west of the Brisbane CBD, RiverCity Private Hospital is a convenient option for patients and doctors wanting access to world-class surgical facilities in a well-appointed, boutique setting.

About us

Fully accredited

RiverCity Private Hospital is licensed with the QLD Department of Health and operates with a quality management system that meets international quality standards (ISO 9001), as well as the latest National Safety and Quality Health Service (NSQHS) Standards.

 


ISO accreditation audit

Quality and safety matters

Every year, RiverCity Private Hospital is audited to the ISO 9001:2015 Standard to ensure that we are providing you with the best and safest possible healthcare experience. We are delighted to say that we passed with flying colours and the auditor was very impressed with our Quality Management System.

Annual accreditation is a chance for us to identify areas where we are excelling in our service provision, as well as opportunities for improvement.

Our dedicated Quality Management Team – Sarah and Helene – work tirelessly throughout the year to ensure RiverCity Private Hospital is compliant with QLD Health, ISO and the National Standards for Quality and Safety in Healthcare.

If you would like to learn more about our quality and safety systems, you can read our annual Quality of Care Report here.


COVID-19 Update

17 May 2021

If you are concerned about leaving home, please be assured that protecting the health and wellbeing of our patients, carers, staff and doctors remains our top priority. All facilities will continue to observe strict infection control protocols and social distancing measures to ensure a safe environment for your medical care.

Please do not attend your appointment if you are unwell, have been asked to quarantine, or reside with someone who is unwell or has been asked to quarantine.

If you are attending an appointment, we ask that you:

  • Let us know prior to any scheduled appointment or surgery if you:
    • have returned from overseas travel in the last 14 days
    • have had contact with a suspected or confirmed case of COVID-19 in the last 14 days
    • have worked or volunteered at a hotel quarantine site in the last 14 days
    • reside in (or have visited) a known high-risk area with a cluster of cases.
  • Adhere to the mask-wearing policy of the facility you are visiting. At present, masks are mandatory in all NSW clinics and day surgeries and all VIC clinics and day surgeries.
  • Only attend your appointment or surgery with a maximum of one carer.
  • Do not attend earlier than your appointment time.

If attending an appointment, you will be asked to read the information on the external signage and sign a declaration. You will also need to complete a QR check-in on your device and confirm that you meet all the conditions prior to gaining entry. As a further safety precaution, a number of our larger clinics have implemented a concierge service to screen patients before admitting them into the clinic.

Alcohol-based hand rub is available on arrival and all visitors are asked to clean their hands thoroughly on arrival. Please ensure you cover any coughs or sneezes with a tissue (and dispose of the tissue appropriately). Each of our sites undertakes regular cleaning of all surfaces, with ample supplies of hand sanitiser for staff and visitors.

We appreciate your assistance in ensuring we are able to safely meet the needs of our patients.


Education Day 2020

Knowledge is power

RiverCity conducted its first official Education Day for staff in August 2020. Our nursing staff were treated to a fabulous program of speakers and diverse education topics, ranging from Basic Life Support and Manual Handling, to Fire and Infection Control.

Representatives of several companies presented new and exciting products and provided us with an endless supply of delicious food, which everyone enjoyed.

To round off our day, we were privileged to attend a presentation by Helen Rogerson, CEO at LeadershipEQ and a wonderful mentor and motivational speaker. Her presentation was titled “Birds of a Feather – Understanding and Appreciating Individual Differences” and each staff member was able to determine if they were an Eagle, Dove, Owl or Parrot. This was a very enlightening and enjoyable experience for all. The team were able to end their day with a better understanding and appreciation of both their own strengths and their colleagues’ individual strengths.

We aim to run more of these dedicated education days in 2021.

 

Staff enjoying one of the excellent presentations on Education Day   CPR practice equipment for use on Education Day


Member of

  • Day Hospitals Australia logo
  • Australian Private Hospitals Association logo

We are open

401 Milton Road
Auchenflower QLD 4066

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