Specialist healthcare services
RiverCity Private Hospital is equipped with operating suites, consulting suites and on-site pathology services to ensure both surgeons and patients are fully catered for.
- Vision correction/laser eye surgery
- Cataract surgery
- Pterygium surgery
- Corneal disorders
- Reconstructive (oculoplastic) surgery
- Diagnostic injections
- Radiofrequency neurotomy
- Spinal cord stimulation
- Dorsal root ganglion stimulation
- Regenerative therapy
Located within RiverCity Private Hospital are several independent specialist rooms offering the following services:
- GDS glucose
- Glucose tolerance testing (GTT)
- Hydrogen breath test
- Quant gold
- Urea breath test c14
Located outside on the corner of Milton Road and Munro Street.
- Modern, quiet and comfortable waiting areas
- Private admission rooms
- Three state-of-the-art operating theatres
- On-site pathology facilities
Providing an exceptional experience is central to the RiverCity Private Hospital philosophy. Our newly refurbished and beautifully appointed waiting areas and consulting suites are designed for patient comfort, while on-site pathology services allow further investigation in a convenient and prompt manner.
RiverCity Private Hospital is a part of Vision Hospital Group, an established operator of numerous day surgeries in New South Wales, Victoria, South Australia and Queensland. Vision Hospital Group’s longstanding experience in running specialist healthcare facilities, together with its recognised quality management systems, helps to ensure optimal outcomes for all patients.
RiverCity Private Hospital is licensed with QLD Health.
We are also accredited to ISO 9001 Quality Management Standards and the National Safety and Quality Health Service (NSQHS) Standards.
In accordance with our values, RiverCity Private Hospital endeavours to provide the highest level of customer service and optimise outcomes for our patients.
We achieve this by implementing quality management systems that meet the requirements of the internationally recognised ISO 9001:2015 standards, as well as the Australian National Safety and Quality Health Standards in our day surgeries.
Accreditation to these standards involves:
- Compliance with the relevant Australian and professional standards, legislations and regulations
- A focus on continuous improvement
- Partnering with consumers to maximise customer satisfaction with the services provided
- Establishment of governance and reporting structures
- Best clinical practice that aims to maximise outcomes, safety and comfort for our patients
- Staff education and training in patient-centred care.
RiverCity Private Hospital implements a patient-centred care approach to improve the healthcare experience and outcomes for our patients.
RiverCity Private Hospital strives to achieve good corporate governance through effective risk management in a controlled and appropriate manner.
ISO 9001 is one of the most recognisable international standards for quality management – certification indicates that an organisation’s service or product meets a certain level of quality. ISO 9001 is the standard accepted by all private health funds.
The Australian NSQHS Standards provide a nationally consistent statement of the level of care consumers can expect from health service organisations.
A surveillance audit is undertaken regularly to ensure that our processes are monitored, maintained and reviewed and that improvements are continuously implemented. A re-certification audit is conducted every 12 months, with all safety and quality processes assessed to ensure the standards required by ISO 9001 and the NSQHS are still being exceeded.
In safe hands
As Australia’s largest private ophthalmology provider, our aim is to deliver world-class eye care to patients by focusing on the quality and safety of our services. We promise to provide a safe and comfortable environment for your medical care by focusing on three key areas: infection control, emotional safety and wellbeing and a commitment to quality – you can download our ‘In safe hands’ program outline here.
Patient safety is at the forefront of everything we do at RiverCity Private Hospital.
To ensure you have a patient experience that meets your expectations, we regularly seek feedback from our consumers to understand their changing needs and confirm that we are providing the best care for all our patients.
We strictly adhere to, and regularly audit, Infection Control processes and Hand Hygiene practices, and all our staff undertake mandatory annual competencies on these areas. We also take part in the National Antimicrobial Prescribing Survey and the Antimicrobial Stewardship, which tracks the use of antibiotics in our facility, to ensure we comply with the best practice for prescribing.
If you would like to know more about our safety and quality systems, you can read our annual Quality of Care Report here.